Widerrufsrecht
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags when applicable, and in its original packaging. You will also need the receipt or proof of purchase.
Items that show signs of use, misuse, damage caused after delivery, missing parts, or missing original packaging may not be eligible for return or refund, except where otherwise required by applicable law.
HOW TO REQUEST A RETURN
To request a return, contact us at:
mexicangoldstar@gmail.com
Please do not send a product back without contacting us first. Returns sent without prior authorization may not be accepted.
Approved returns must be sent according to the return instructions provided by Woofs and Miaus.
Return address:
Woofs and Miaus
63 Stillwater Rd
Freeport, FL 32439
United States
RETURN SHIPPING COSTS
For returns of non-defective products, including returns due to a change of mind, ordering the wrong product, or no longer wanting the product, the customer is responsible for return shipping costs.
If you receive a product that is defective, damaged, or incorrect, please contact us before returning it. If we determine that the product qualifies as defective, damaged, or incorrect, Woofs and Miaus will provide appropriate return instructions and cover the applicable return shipping cost.
Original shipping charges, if any, are non-refundable except where required by applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when you receive it.
If your item arrives defective or damaged, or if you receive the wrong item, contact us as soon as possible so we can evaluate the issue and provide an appropriate resolution.
We may request photographs, videos, packaging information, or other reasonable evidence necessary to evaluate a claim involving a damaged, defective, or incorrect product.
Please do not discard the product or its packaging while a claim is being reviewed unless we instruct you to do so.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases.
We also do not accept returns of gift cards.
Please contact us if you have questions about whether a specific product is eligible for return.
EXCHANGES
We do not offer direct exchanges.
If you would like a different product, color, size, or model, you may request a return of the original item in accordance with this Return Policy. Once the return is accepted, you may place a separate order for the replacement product.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:
mexicangoldstar@gmail.com
CONTACT
For questions regarding returns or refunds, contact:
Woofs and Miaus
Operated by Shining American Home LLC
63 Stillwater Rd
Freeport, FL 32439
United States
Email: mexicangoldstar@gmail.com
Phone: +1 (448) 238-1617